Terms & Conditions menu88 – Malaysia Platform Terms of Use

1. Definitions & Interpretation

In these menu88 Terms & Conditions, the following words and phrases carry the meanings defined below:

• "Platform" refers to the menu88.click website and all its sub-domains, mobile applications, and related services operated by menu88.
• "Member" or "User" refers to any individual who has registered and holds an active account on the menu88 platform.
• "Bet" refers to any bet placed by a member on a sports match, casino game, or any event available on the menu88 platform.
• "Balance" refers to the total cash amount in a member's account, excluding any bonus value that has not yet met the wagering requirement.
• "Bonus" refers to any additional credits, free spins, cashback or other rewards granted by menu88 to members through various promotions.
• "Wagering Requirement" or "Rollover" refers to the number of times the bonus value must be wagered before it can be withdrawn as cash.
• "MYR" or "RM" refers to Malaysian Ringgit (MYR), the sole currency accepted and used on the menu88 platform.
• "menu88" refers to the operator of the menu88.click platform, including all associated entities, employees, agents, and technology partners involved in the operation of this platform.

2. Membership & Account Registration

Registering a menu88 account is free and open to all individuals who meet the eligibility requirements. By registering, you agree that:

• All information you provide during registration must be truthful, accurate, and current. Any false or misleading information may result in your account being suspended without prior notice.
• You are only permitted to hold one active account on the menu88 platform at any given time. If menu88 detects multiple accounts under the same name or identity, all such accounts may be suspended and any balances or bonuses within those accounts may be forfeited.
• You are solely responsible for keeping your login credentials confidential, including your username and password. menu88 is not liable for any losses resulting from a member's own disclosure of their login information.
• Your menu88 account is for your personal use only and may not be transferred to or used by any other party without written authorisation from menu88.
• You agree to notify menu88 immediately if you suspect that your account has been accessed by an unauthorised party.

Menu88 reserves the right to request identity verification — including a copy of your identification document or any other supporting documents — at any time for compliance and security purposes. Failure to provide the requested documents within the stipulated timeframe may result in your account being frozen until the verification process is complete.

3. Age Limit & Eligibility

Menu88 is an adult entertainment platform open exclusively to individuals aged 18 and above. This is an absolute requirement with no exceptions under any circumstances.

• By registering, you confirm that you are at least 18 years of age as of the date of registration.
• Menu88 reserves the right to request proof of age at any time. If a member is found to be under 18, their account will be closed immediately and all winnings and balances will be forfeited.
• Individuals who have previously applied for self-exclusion from any betting operator's platform are not eligible to register or use the menu88 platform until the exclusion period has ended.
• Employees, contractors and immediate family members of menu88 employees are not eligible to register as members or participate in any promotions offered.

4. Deposits & Payment Methods

Menu88 accepts deposits via the following payment methods, all of which are local Malaysian payment options:

• Touch 'n Go eWallet
• GrabPay
• Boost eWallet
• ShopeePay
• DuitNow (including DuitNow QR and DuitNow Transfer)
• FPX — via Maybank2u, CIMB Clicks, and other major Malaysian banks

The terms relating to deposits are as follows:

• The minimum deposit per transaction is RM 20. There is no maximum daily deposit limit for regular members, though limits may apply to certain members based on their compliance level.
• All deposits must be made from a payment method registered under the same name as your menu88 account. Deposits from payment methods belonging to another person will not be accepted and will be returned after deduction of any applicable administrative fees.
• Menu88 does not charge any fees for deposits. However, your eWallet provider or bank may apply their own charges in accordance with their terms of service.
• Deposited funds are typically credited to your menu88 account within 30 seconds for eWallet transactions and one to three minutes for FPX. If a delay occurs, please contact menu88 customer support with proof of your transaction.
• Menu88 is not liable for any delays or failures caused by third-party systems such as eWallet providers or banks.

5. Withdrawals

You may request a withdrawal of your available cash balance in your menu88 account at any time, subject to the following conditions:

• The minimum withdrawal amount per request is RM 50.
• Withdrawals may only be made to the same payment method used for your deposit and must be under the same name as your menu88 account.
• Winnings derived from bonuses may only be withdrawn after the applicable wagering requirements have been fully met.
• Withdrawal requests are typically processed within 15 to 30 minutes. For amounts exceeding certain limits, additional verification may be required, which can take up to 24 hours.
• Menu88 reserves the right to request identity verification or proof of source of funds before approving withdrawals that exceed the set limits. This is a standard security measure to protect your account.
• Withdrawals suspected of being linked to fraud, money laundering or bonus abuse will be placed on hold until the investigation is concluded.

6. Bonuses, Promotions & VIP Rewards

Menu88 offers a variety of bonuses and promotions from time to time. The general terms applicable to all bonuses are as follows:

• Each promotion carries a specific wagering requirement (rollover) as stated on the relevant promotions page. A wagering requirement generally means you must wager the bonus amount a specified number of times before any winnings derived from that bonus can be withdrawn.
• The bonus validity period is 30 days from the date of credit unless otherwise stated. Any unused bonus after this period will expire automatically.
• The 150% welcome bonus for new members can only be claimed once. Once a member has received this bonus, they are no longer eligible to claim it again, even if a new account is created.
• Menu88 reserves the right to modify, suspend, or withdraw any bonus or promotion at any time by notifying the affected members through the appropriate communication channels.
• Any attempt to abuse the bonus system — including registering multiple accounts to repeatedly claim new bonuses — will result in bonus cancellation and further action taken against all accounts involved.

The menu88 VIP Rewards Programme consists of five tiers: Bronze, Silver, Gold, Platinum and Diamond. Each tier offers different benefits, including cashback rates, exclusive bonuses and access to premium tables. VIP membership is calculated based on betting activity over a specified period. menu88 reserves the right to update the VIP programme structure and its benefits with reasonable notice to all members.

7. Sports Betting Rules

All sports bets placed on the menu88 platform are subject to the following rules:

• Confirmed bets are final. You may not cancel or amend a bet once it has been confirmed by the menu88 system, except in cases where menu88 itself has made a verifiable error.
• If a match is postponed or cancelled by the official organiser, the relevant bet will be voided and the stake returned to your account, unless the match is replayed within 12 hours of the original scheduled time.
• For matches suspended mid-game, settlement rules will depend on the sport type and the specific conditions stated on the relevant sports rules page on menu88.
• Menu88 reserves the right to reject, limit, or void any bet suspected of being linked to fraud, bribery, or match manipulation.
• Maximum bet limits vary by sport type, league, and market. These limits are displayed directly on your bet slip prior to confirmation.
• Odds displayed on the menu88 platform may change before a bet is confirmed. The odds that apply are those at the moment of bet confirmation, not the odds shown when you made your selection.

For live betting (in-play wagering), all of the above rules apply, with the additional provision that any disputes regarding live betting outcomes related to broadcast delays or inaccurate information will be resolved based on official data from the match organiser.

8. Live Casino Rules

Live casino games at menu88 — including baccarat, blackjack, roulette, dragon tiger, sic bo and other games — are subject to the following additional rules:

• The results of all live casino games on menu88 are final and not subject to dispute, provided the game was conducted in accordance with the rules set by the relevant game provider.
• The minimum and maximum betting limits for each table are clearly displayed on that table's interface. It is your responsibility to check these limits before taking a seat at any table.
• In the event of a technical disruption such as a disconnection during an active round, the game outcome will be determined based on system logs. If the outcome cannot be determined conclusively, the bet will be voided and the stake returned.
• Bets that are invalidated due to a verifiable technical error will be fully refunded. However, menu88 is not responsible for losses caused by internet connectivity issues on the user's end.
• Any attempt to exploit technical vulnerabilities in Live Casino games will result in the forfeiture of winnings and closure of the account.

9. Prohibited Conduct

The following activities are strictly prohibited on the menu88 platform and may result in account suspension or closure, as well as appropriate legal action:

• Registering or using more than one account to claim bonuses, circumvent limits, or for any other fraudulent purpose.
• Using automated software, bots, scripts, or any other technical means to gain an unfair advantage in sports betting or casino games.
• Colluding with other members to exploit the betting system, bonuses, or casino games in any way.
• Using insider information or information not available to the public to gain an unfair advantage in betting.
• Transferring, selling, or trading your menu88 account to another party.
• Using the menu88 platform to process transactions on behalf of others or acting as a payment intermediary.
• Spreading false or misleading information about menu88 to third parties through any communication channel.

Menu88 uses advanced detection technology to identify suspicious behaviour. Any attempt to manipulate the system will be recorded and may be reported to the relevant authorities.

10. Account Suspension & Closure

Menu88 reserves the right to suspend or close the account of any member in the following circumstances:

• Violating any part of these Terms & Conditions.
• Suspected fraud, money laundering, or any other illegal activity.
• Failure to provide the requested identity verification documents within the stipulated timeframe.
• Account closure requested by the member themselves for responsible gambling reasons.
• Accounts that have been inactive for more than 12 consecutive months. A notice will be sent to the registered email address before an inactive account is closed.

If your account is closed due to a terms violation, any remaining bonus balance will be forfeited. Any valid real-money balance (excluding bonuses) will be returned to you via your original payment method once the investigation is complete and all outstanding issues have been resolved.

You may request voluntary account closure at any time by contacting menu88 customer support. Once the account is closed, all remaining cash balances will be returned to you within five business days.

11. Limitation of Liability

Menu88 is not liable for any direct, indirect, incidental, or consequential losses arising from the use of this platform, including but not limited to:

• Financial losses arising from unsuccessful betting or casino gameplay.
• Service disruptions caused by circumstances beyond menu88's control, including internet outages, power failures, or natural disasters.
• Delays in transaction processing caused by third-party systems such as eWallet providers or banks.
• Losses arising from unauthorised use of your account due to your own negligence in safeguarding your login credentials.

Menu88's maximum liability to any member under any circumstances shall not exceed the net deposit amount made by that member in the 30 days preceding the claim.

12. Amendments to Terms

Menu88 reserves the right to amend, update, or replace any part of these Terms & Conditions at any time. Amendments will take effect on the date specified in the amendment notice.

Members will be notified of material amendments via their registered email or through a notice displayed on the menu88 platform at least seven days before the changes take effect. For non-material amendments or changes required by law or regulatory directive, notice may be given with a shorter lead time.

Continued use of the menu88 platform after any amendments take effect will be considered acceptance of the revised terms. If you do not agree with the changes, you have the right to close your account before they come into effect.

13. Contact Us

If you have any questions, concerns or complaints regarding menu88's Terms & Conditions or any aspect of our services, please contact us via:

• Live Chat: Available 24 hours a day, 7 days a week, directly on the menu88 platform. Average response time is under 2 minutes.
• Email: support@menu88.click — for enquiries that require a written response or supporting documents.

Menu88's Malay-speaking customer support team is ready to help you resolve any issues related to your account, transactions, bonuses, or the platform's terms of use. For responsible gambling concerns, you may also visit the Responsible Gaming us for more information and support resources.